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FAQs

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About Suspension Training®

Q: What is Suspension Training®?
Read more about it: Suspension Training®

Q: Who will benefit from Suspension Training®?
Everyone can benefit from Suspension Training®. Because the user can effortlessly control the resistance and level of difficulty by simply shifting the position of their body, the TRX® Suspension Trainer™ is perfect for gentle rehabilitation, hardcore athletic training, and everything in between. Suspension Training® also allows for complete ranges of motion while training which allows for a more functional workout routine.

Q: Is Suspension Training® appropriate for people who are out of shape or just beginning an exercise program?
Yes, because the user has control over the amount of bodyweight resistance, control of the angle in which they place their body, and can control their stability by their foot placement (wide stance, narrow stance, single leg) which means it can very well be used for people that are not professional or performance athletes nor regularly active. Suspension Training can also be used to assist a number of movements that are too difficult for many deconditioned users.

Q: How is Suspension Training® different from other types of resistance training?
Traditional weight training often only works one muscle at a time which is contradictory to the normal coordinated muscle effort used to complete most activities. Focusing on only one muscle at a time is more likely to lead to overuse injuries and muscular imbalances, as well as potentially limit strength and movement gains. Suspension Training® allows for the use of multiple planes of motion and works multiple muscles and joints simultaneously.

Q: I’ve heard the TRX® is great for rehabilitation and physical therapy after an injury?
Many physical therapists are currently using the TRX to help their patients recover from various injuries. The ease of adjusting resistance, functionality of using body weight and the closed kinetic chain nature of many of the exercises make it a very powerful tool for this type of use.

Q: What’s the best way to ease into Suspension Training®?
To ease into suspension training it is best to choose 5 to 6 exercises that are suitable to your fitness level and do a single set of each working at 10 to 12 repetitions. You should start with a less advanced resistance or body position and take the time to make sure that your form is perfect. Also take lots of rest between exercises. Once you feel comfortable with the movements you can progress a number of ways. Try to slowly introduce more challenging resistances, increase the number of exercises and the volume of your workout in terms of sets and reps and decrease the rest you take between each movement and between sets.

Q: How long do I have to workout?
20 to 30 minutes of training on the TRX is a great place to start. Adding sets, reps or additional exercises will allow you to slowly increase your workout time if you are looking to do so. What is most important to remember is that doing even 10 minutes of activity is much better than nothing at all. If you know that you don’t have time to get through your full routine, try to resist the urge to blow it off all together. You’ll find you can still get lots of benefit from a shortened session.




Product Questions

Q: Do I need any other equipment?
The TRX, your body and bit of motivation is all you will need to get a great workout! If you have other equipment available to you, it can be integrated into your program to provide increased variety and different challenge.

Q: What is the TRX Suspension Trainer™?
The TRX is the original bodyweight Suspension Training system consisting of 12 feet of nylon-webbed straps, handles, and various anchors that can be attached to any sturdy weight bearing base. Learn more

Q: What is the TRX made of? Is it elastic?
No, the TRX is constructed of industrial strength soft nylon webbing, so the resistance is generated by variable bodyweight and gravity rather than the stretching of elastic bands.

Q: Is there a weight limit for the size of person using the TRX Suspension Trainer™?
We recommend a maximum user weight of 350 lbs. We performed a product design testing that includes a 4 Times Load Testing e. This means we take four times the maximum user weight and load it on different parts of the TRX to ensure that the product will not fail. So although the max user weight is 350 lbs, we have actually loaded it with 1400 lbs.

Q: What is the difference between the TRX Professional & the TRX Force Training Kit?
Both include Suspension Trainers that are functionally similar. The TRX Force Training Kit has a different color scheme and includes a TRX Door Anchor and the TRX Military Fitness Guide & DVD. The MFG is a complete three-month strength and endurance training program built for the needs of the tactical (military and first responder) and other serious athletes.

Q: What's included with the TRX Professional and the TRX Force Training Kit?

TRX® Professional:

  • TRX® Suspension Trainer™
  • TRX® Suspension Anchor
  • All Body Xpress DVD
  • Mesh Carrier Bag
  • All Body Fitness Guide
  • 1 Year Repair and Replacement Warranty

TRX® Force Training Kit:

  • TRX® Force Trainer
  • TRX® Suspension Anchor
  • Instructional/Workout DVD
  • Mesh Carrier Bag
  • TRX® Door Anchor
  • Military Fitness Program: DVD & Guide
  • 1 Year Repair and Replacement Warranty

  • To purchase additional accessories, please click here to visit our online store.

Q: How do I find more exercises to do on the TRX?
If you visit our exercise videos section of our website, there is a selection of all body exercises that includes video footage & descriptive instructions. We also sell an assortment of TRX Guides & DVD Programs. Please visit our online store for more information.

Q: How much space do I need to train on the TRX?
To be able to perform all exercises on the TRX, you will need a comfortable space that is 6 feet wide and 8 feet in length.

Q: How do I know which exercises I'm supposed to lengthen/shorten the straps for?
For suspended exercises (the ones with your feet in the foot cradles) your TRX should be 8-12 inches off the ground. When using the TRX for stability the handles should come to about the waist when hanging free.

Q: The DVD that came with my TRX will not play. How do I get it to work?

  1. Before playing your DVD, make sure it is clean. Wipe it with a soft cloth or a T-shirt sleeve.
  2. Make sure that you are using appropriate equipment and software.  Fitness Anywhere DVDs are designed to work with a DVD player.
  3. If you are attempting to play the DVD on a computer:
    • Make sure the integrated player works with DVDs. Some older computers only play CDs.
    • DVDs require special software to play on a computer. For example, Windows Media Player and Real Player will not play DVDs unless special plug-in is also installed.
    • You can download a plug-in to your computer that will allow you to play DVDs.  Follow the links below for more information on which solution is right for your computer:

      http://www.cyberlink.com
      http://www.videolan.org

    • Note that ITunes will not play DVDs under any circumstances.




Education & Training

Q: I want to be able to train my clients on the TRX®. Where is more instruction available?
Fitness Anywhere, Inc. offers both hands-on education and DVD based education.

      TRX® Suspension Trainer Course is a full-day, hand-on professional workshop that is offered in variety of locations nationwide. There is no better way to learn the fundamentals of Suspension Training.


      The Trainer Basics DVD is a great resource: In this 60 minute mini-course, Fitness Anywhere’s Director of Education, Fraser Quelch, takes you step-by-step through the basics of Suspension Training. Whether you train seniors or elite athletes, the Trainer Basics DVD shows you how to adapt and progress Suspension Training exercises to any level. Click here for more information.


Q: I’ve got a group of 10 people who want to take the class together? Do you offer private Suspension training courses?
Yes, we do offer private courses for groups of up to 20 students. We will come to a location of your choice and conduct a fully-accredited exclusive Suspension Training Course. For more information, please call 415-655-4740 or contact us.

Q: I’d like to host a Suspension Trainer Course? How do find out more about hosting?
For more information on becoming a host facility, please click here.




Ask the Trainer

Q: I am trying to incorporate all three planes of motion into my TRX workouts, but I find that the majority of the exercises I choose are still in the sagittal plane. Can you give me some suggestions to vary it up? -Gina from Los Angeles, CA

Gina, this is a great question and I get this one often when teaching a Suspension Trainer Course. A balanced workout consists of more than just making sure we include non-sagittal plane movements. First, to achieve a truly balanced program, be sure to consider movements across the major multi-planar joints in the body - the hip, shoulder, and trunk - not just exercises in all three planes.

Next, with the new awareness to the concept of multi-planar training that suspension training with the TRX brings, it can be easy to forget in the excitement of seeking to include frontal and transverse plane movements that most of our directions in life are in the sagittal plane. Thus, we shouldn't knock the sagittal plane. For example, when we walk or lunge, we move in the sagittal plane. But the hip joint has actions in all three planes during this movement.

The point: Consider including TRX movements that occur in more than one plane. You may have a sagittal plane movement to which you can introduce a component of movement in the frontal or transverse planes.

Two examples:

  1. Suspended Hamstring Curl: (standard version is a sagittal plane movement.) Multi-planar version: Suspended Hamstring Curl with Abduction (sagittal and frontal planes) Feet move outward as you return from the bent knee position to the start position.
  2. Resisted Roll-Up: (Standard version is a sagittal plane movement.) Multi-planar version: Resisted Roll-Up with Rotation (sagittal and transverse planes) As you perform the roll-up, rotate the torso to one side as you near the top of the movement

This should help stimulate your thinking and help you create new multi-planar versions of sagittal plane movements. To me, this is the joy of TRX training - it stimulates creativity while easily allowing for many options to provide a balanced workout. It is crucial to go beyond simply accumulating movements in all three planes, and ensure that there is balance in the three planes and across the multi-planar joints. For more details on how to achieve this balance, I'd encourage you to read the terrific article on Planar Training, by Fraser Quelch, our Director of Education.

Jonathan Ross
Fitness Anywhere Master Trainer

Q: What are the best exercises on the TRX for my overweight and elderly clients? - Pete from Nashville, TN

Pete,

We usually think of the TRX system as a way to destabilize the body in order to challenge the muscles that serve as neutralizers and stabilizers. However, when working with special populations such as the overweight or elderly, you may want to begin with a less destabilized TRX exercise option. Two of my favorite exercises for overweight and elderly clients are the TRX Balance Squat and TRX Balance Lunge. They give both an overweight or elderly client the assistance they need to perform these highly beneficial, compound movements without fear of falling or compromised alignment. I have had older clients tell me they "can't do lunges" only to discover that they can do the TRX Balance Lunge without knee pain or poor spinal alignment. They are delighted to be able to regain lost leg and core strength and find themselves becoming more stable, more confident and better equipped to progress in other activities as well.

Best regards,
Leigh Crews
Fitness Anywhere Master Trainer




Anchoring Questions

Q: I don't have an open beam in my home. How can I anchor my TRX®?
You can easily anchor the TRX® to any sturdy door or wall with the TRX® Door Anchor and/or TRX® X-Mount. For more information on these accessories, please visit our online store. Any overhead supporting structure (including but not limited to, heavy bag mounts, fences, trees, squat racks, smith machines, pull up bars, park equipment, and large vehicles) can also be an appropriate anchoring solution. For more information, please visit the video library section of our website.

Q: I'm using the TRX® anchored to a door, but now the straps are too long. How do I fix that?
Before anchoring your TRX® to the door, completely remove the suspension anchor from the TRX® by first sliding the TRX® Suspension Trainer™ through the end loop (black) of the Suspension Anchor. Once this is complete, slide the Suspension Trainer™ handle through the end loop of the Door Anchor (black). You are now ready to anchor your TRX® to any sturdy door.

For more tips on using the TRX Door Anchor accessory visit our video library. Remember to remove the TRX Suspension Anchor from your TRX before putting on the TRX Door Anchor.

Q: What are the anchoring options for clubs or studios?
We have a number of commercial grade anchoring options for small as well as large clubs that range from wall mounted to stand alone solutions. Please give our account representatives a call at 415-655-4740 so we can work with you to determine the best anchoring solution for your space.

Q: I teach outdoor boot camp classes. How can I use the TRX?
Absolutely, the beauty of the TRX® is that it can be used anywhere you can find a secure overhead anchor point such as a fence, tree branch or post.. Fitness Anywhere’s Director of Education and Programming, Fraser Quelch, wrote an article about implementing a successful boot camp business. The TRX® is a major component of the program. See article.




Ordering/Shipping Process

Q: I just placed my order, how can I track my package?
It takes us 1-2 days to process your order based on the time we receive your order. Orders in the the continental US placed before 1pm PST are generally processed the same day. Once it leaves our shipping facility, you will receive an email with your tracking information. If you do not receive a confirmation email within 2 business days (Monday-Friday) of placing your order, please contact via email at customerservice@fitnessanywhere.com or via the phone at 415-655-4740. Get additional details on our shipping information.

Q: Are your products covered by a warranty?
Yes, our products are all backed by a 1-year limited warranty. Get more information on our warranty.

Q: What is your return policy?
We offer a 100% guarantee. If for any reason you are dissatisfied with your purchase, you may return it unopened and in its original packaging with original proof of purchase anytime within thirty days of purchase and we will refund the price you paid for the products.

To return a product or make a warranty claim, you must first contact one of our customer service representatives at customerservice@fitnessanywhere.com. They will provide with a return or warranty form for you to complete and, once the form is complete, an authorization code.

Q: I have a promotional code. Where do I enter it?
Promotional codes are entered during the checkout process. There are open fields to enter your code. Look for the appropriate box title: coupon, gift certificate, affiliate code.

Q: I live outside of the US. Do you ship internationally? How long does it take?
Yes, we do ship internationally. We process international orders in 48 hours (2 business days). We use USPS Global Airmail for our standard shipping which may take up to 2 weeks to arrive. If you would like to expedite your order, please contact customer service during normal business hours so we can provide you a price quote for faster shipping.

Q: Do you ship to APO/FPO mailboxes?
Yes, we do. Per the US Post Office, deliveries may take up to 21 days after they leave our warehouse.
When entering your APO/FPO information, please remember the following:

- The City must be entered as either "APO" or "FPO”.
- The State must be selected as either "AA" "AE" or "AP" [AE for Armed Forces Europe, AA for Armed Forces Americas, or AP for Armed Forces Pacific].
- You must enter your Zip code.
- Always remember to enter your full name, grade, and PSC or unit number.

Q: Do you offer gift certificates?
Yes, we do. Please click here to order one.




Affiliates & Distributors

Q:  Can I use my affiliate code to get credit for a self- purchase?

No. As stated in our terms and conditions, personal orders placed using your Fitness Anywhere Affiliate link will not be credited to your account. The Fitness Anywhere Affiliate program is not intended for personal use by the programs participants. Orders will be verified. Any personal transactions will be removed from payout eligibility.

Q:  Do you have international distributors?  How do I become one?

Yes, we currently have international distributors in several countries.. For information on how to become an international distributor for Fitness Anywhere, Inc. please contact us at (415) 655-4753 or click here [request info].  Please include the markets (e.g. clubs, first responders, youth, military, etc) and the geographies you cover, your experience as a distributor, other products you distribute and your current website.

Q: I’m interested in selling the TRX.  How can I sign up?  

By signing up to be a TRX® Affiliate you can refer your clients, friends, family & more and receive 15% in cash or 25% in product commission. Click here for more information.

If you are interested in selling any of our products in your catalog, health club, retail space, etc, please submit your inquiry here.

Q: How do you track my sales?

We use either your affiliate code or weblink to track all activity. If someone uses your affiliate code during check out, our system captures that data and you are credited. The same is true for your weblink. If someone clicks on your personal weblink code, all activity is tracked back to you. There are no additional steps. We handle all transactions.

Q: What is my password?

If you lost your password, you can enter your login and have your password emailed to you. Go to the Fitness Anywhere login page.

Q: As a TRX Affiliate, when do I get paid?

Affiliate store credit will be available on a quarterly basis and will be provided in the form of a gift certificate. This code will be distributed via email. To be eligible for both store credit and commission payouts, affiliates must first obtain a $25 minimum balance. Commissions are also paid out on a quarterly basis.

Q: What’s the payout schedule?

Quarterly payouts will be processed at the end of each quarter and distributed on by the following dates:

January 15

April 15

July 15

October 15

Q: Can I change my option from store credit to cash commission (or vice versa)?

We can make this change after the end of a quarter; once the payouts have been processed. Please contact us after receiving your quarter end payout by submitting an email request to: affiliate@fitnessanywhere.com

Q: How can I redeem my store credit commission?

Easy. All store credit commissions are paid in the form of an online gift certificate. Just select the products that you want to purchase and add to your shopping cart. When you get to checkout, you will want to enter your gift certificate code in the appropriate box (marked Gift Certificate) and click redeem. And remember that the code is case sensitive!

Q: What happens if clients return their products after using my affiliate code? Do I return my commission money?

Once you receive a commission check, it's yours. We wait for the 30 day return period to expire before paying commission on each sale from the affiliate program. If a customer returns the product before we pay your commission, we simple deduct your commission before it is paid.

Q: Can you add my affiliate code to an order after it has been processed?

Our systems do not allow us to retroactively apply the affiliate code to processed orders. If you have someone who wants to use your affiliate code, please make sure they have the correct information during their check out. As a backup procedure, we provide an “affiliate look-up” button during the check out process. This is a search option to track down one’s affiliate code.

Q: How can I post my affiliate web banner/link to my Facebook or MySpace page?

MySpace

Add to your profile
By adding to your profile, this will remain on your myspace page until you remove or update

  1. Login to your affiliate account
  2. Select any web banner that you want to use
  3. Login to your myspace account
  4. Click on edit profile
  5. In your "about me" or "interests" section, copy and paste the html code for selected web banner
  6. Add a small personal review or something that will draw attention to the web banner
  7. Click on preview to see what your profile will look like
  8. If everything looks great, click on Save All Changes

Post a Bulletin
By posting a bulletin, all of your friends will see this on their own pages, however, it will only remain visible for a limited time depending on how many other bulletins are posted within a friend's network.

  1. Login to your affiliate account
  2. Select any web banner that you want to use
  3. Login to your myspace account
  4. Click on post bulletin
  5. Select a subject line that will grab the attention of your friends
  6. Write a personal review or interesting story
  7. Below any text, copy and paste the html code for the selected web banner
  8. (Optional) Click on Allow Bulletin Comments if you want to start a conversation with your friends about the TRX
  9. Click on post

Facebook

Write on your Wall
By posting on your own wall, all of your friends will see what you write. You can also write on a friend's wall and their entire network will see your post.

  1. Login to your affiliate account
  2. Locate your affiliate weblink ( at the top of your login page)
  3. Login to your facebook account
  4. Scroll down to your "wall"
  5. Write a small review or an attention grabbing blurb
  6. Copy and paste your affiliate weblink below your review/blurb
  7. Click on share link
  8. Copy and paste this link into the available field:
    http://www.fitnessanywhere.com/banners/125x125_TRX.gif
  9. Click attach
  10. Preview post
  11. Click post




Other Questions

Q:  Do you sponsor athletes?

Yes, we do. We have a limited number sponsorships for athletes of all levels - from age-groupers to elite and professional athletes. All of our athletes know first-hand the benefits of Suspension Training and have a passion for sharing this knowledge. We sponsor athletes who embrace the entire athletic journey: training, competing, and community involvement. If you are interested in our sponsorship programs please send a detailed athlete profile along with your sponsorship goals to sponsorships@fitnessanywhere.com.

   
   
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